policies

at ROSCISNE, we carefully review every order and inspect every item before shipping. if for any reason you receive a wrong/damaged item, please email RoscisneShop@gmail.com or direct message us @ROS.CISNE on Instagram for further info.

STOLEN / LOST PACKAGES
we are not responsible for any stolen or lost packages. please contact the assigned courier for more info.

ORDER POLICIES
SHIPPING

we are a small business and sometimes may need more time to process your order.

please allow corresponding days for production (bottom of product description) and an additional 5-7 business days for shipping, unless specified otherwise.

PLEASE EXPECT HOLIDAY SHIPPING DELAYS.

 

RETURNS & EXCHANGES
*all swimwear and custom products are FINAL sale* please double-check product images and descriptions for sizing and all related info.
EVERY ITEM IS MADE TO ORDER therefore, we do not accept returns or exchanges. any cases relating to exchanges, customer must provide their own form of shipping to return to Roscisne and will not be reimbursed for shipping.

REFUNDS
we do not offer refunds at this time. any cases relating to such will receive store credit for future online purchases only for roscisne.com. NO shipping refunds.

chargebacks and disputes are taken seriously, and we reserve the right to take legal action against customers who file fraudulent chargebacks or disputes. if you have an issue with your order, please contact us first to resolve the issue. please note that we will provide evidence to dispute any fraudulent claims. 

we understand that circumstances may change, and you may need to cancel your order. however, we reserve the right to charge a cancellation fee if the order has already been processed and/or shipped. we also reserve the right to refuse future orders from customers who frequently cancel orders.

PRICE CHANGES
pricing of any item/s are subject to change with or without notice due to manufacturing/labor costs. the price you see at checkout is final pricing for the order and may change for future purchases.


GENERAL POLICIES

PRIVACY & SECURITY

ACCESSIBILITY

TERMS OF SERVICE